For HD distribution and service companies, a business management software system is, by definition, “business critical.” Properly applied, the right system can boost employee productivity, automate repetitive operations, reduce error rates, enhance sales, and increase profits. That means comprehensive H customer service is business critical, as well. AutoPower — the long-time leading business management software system purpose-built for the HD marketplace — is backed by a customer service team with unmatched industry experience and knowledge.
From initial consultation to data migration onto the AutoPower platform to ongoing system evolution to meet changing industry challenges, our resolute team of support analysts, specializing in HD customer service, stand ready to assist you in the resolution of minor to complex software and hardware issues. You are never alone when needing assistance; our experienced staff provides you with one-stop access to obtain the support you need.
The foundational elements of AutoPower’s HD customer service program
Onsite Training
Every customer installation starts with onsite training and education for your staff. Our trainers, experts in Heavy Duty Distribution customer service, have first-hand knowledge of the AutoPower applications and software setup requirements. We train using your real data, not demo data. We come to you to make sure we understand your staff, your business environment, and the way you want the AutoPower System configured for the best “Profit by Intention” performance.
Customer Service Support Plan (CSSP)
The AutoPower Customer Service Support plan, or CSSP, provides the most comprehensive package of system support and customer training services available within the industry. With our “Profit by Intention” philosophy, you have ensured the biggest bang for your investment dollar by choosing those options that best meet your parts distribution customer service needs. With our CSSP, users gain access to a wealth of customer service resources to minimize costly delays and maximize operating system and software efficiency.
Phone Support
Telephone support is available from AutoPower for all our customers. This includes a 24/7 after-hours method to contact our heavy-duty truck parts distribution customer service specialists.
Customer Support Portal
The AutoPower online support request portal, available 24/7/365 for all our customers, plays a key role in helping customers quickly get customer service issues resolved. We have linked reported issues directly to our support knowledgebase so that service experts can instantly review potential resolutions in all the unique areas of the AutoPower System. We proudly and consistently provide an elevated level of immediate response and quick issue resolution well within our service level agreements.
A Smart Option: Secure Hosting Service
If you are in the business of HD parts distribution and service, you should not be expending valuable manhours and resources maintaining your server, business applications, security, and other IT infrastructure elements — especially since all those things require special skills. And face it: business continuity is a critical issue at a time when the industry is experiencing an epidemic of cyber threats such as viruses and ransomware.
Fortunately, you can extend your HD customer service package to make your AutoPower System a secure and managed solution. For a low monthly fee, we will host and manage your AutoPower System in our secure data center to protect your data, keep your technology up to date, assure business continuity, and enable you to serve your customers more effectively. By entrusting your IT infrastructure to HD customer service experts who also know the HD parts industry, you can now transform technology from a burden to a competitive edge.